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Benvo vs Newo

A Newo alternative made for restaurants, hotels and clubs

Newo is a flexible AI receptionist for many kinds of small business, with a pay as you go plan, web chat and social messaging on every plan. Benvo also charges no monthly agent fee, and its agents work inside hospitality software, so a call becomes a booking, a guest record and a follow up without integrations. Businesses outside hospitality, or venues keeping their current systems, may find Newo the quicker fit.

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Free, no commitment. Thirty minutes with someone who has run a venue. Updated November 2026.
Price

Per venue per month in US dollars, before tax.

$0 a month
  • $0 setup, data moved for you
  • $0 in the first year
  • AI team included, no cover fees
Newo$300 a monthTypical mid tier
  • Setup not published
  • $3,600 in the first year

As of November 2026 Newo's Pay As You Go plan has no monthly fee, includes 50 units once and charges $1.75 per extra unit; the AI Receptionist plan is $299 a month with 200 units, then $1.50 each. Benvo's AI team has no monthly fee either: you prepay Agent time in work hours and call minutes, with one free work hour per agent to start.

About Newo

What Newo is.

Newo offers AI receptionists that answer calls, text, web chat and social messages for small businesses, with outbound calls on paid plans. It bills in units per conversation, on a pay as you go plan or a monthly plan with included units.

Choose Newo if

Small businesses in many sectors that want a quick AI receptionist across calls, chat and social.

Choose Benvo if

Hospitality venues that want calls and messages to land as bookings on their own guest records.

Why venues move from Newo

Bookings without integrations

Chloe books tables, treatments, courts and rooms straight into Benvo, where Newo books through connected tools.

A team, not one receptionist

Emma follows up event enquiries, Elia runs marketing and Zack briefs the team, all from the same prepaid Agent time.

Returning guests recognised

Chloe knows callers by number and sees their bookings, allergies and occasions on one record. This was not confirmed for Newo.

Email replies to guests

Chloe also answers guest email with the same knowledge; email replies are not part of Newo.

Features

AI phone and chat

16 featuresNewo
Answers calls day and nightIncludedIncluded
Books tables during the callIncludedWith the Reservations modulePartlyThrough booking tool integrations
Books rooms in the conversationPaid extraNeeds the Rooms and reservations moduleNot included
Takes food orders by phoneNot includedPartlyNot confirmed
Hands over to staffIncludedIncluded
Speaks several languagesIncludedIncluded
Knows returning guests by numberIncludedPartlyNot confirmed
Confirms by text after callsIncludedConfirmation by WhatsApp or textIncluded
WhatsApp and chat repliesPaid extraChloe is free; WhatsApp runs through the Inbox modulePartlyWeb chat and social, WhatsApp not confirmed
Email replies to guestsIncludedNot included
Outbound callsIncludedOff by default, owner turns it onPartlyPaid plans, switched on by support
Captures private event enquiriesIncludedEmma follows up enquiriesPartlyNot confirmed
Call summaries and transcriptsIncludedPartlyNot confirmed
Same guest record as bookingsIncludedPartlyUses connected tools
Separate sales and marketing agentsIncludedNot included
No monthly fee, pay for useIncludedPrepaid Agent time, one free hour per agentIncludedPay as you go plan
Included IncludedPaid extraPartly Limited, on a higher plan or not confirmedNot included Not included

Where Newo is stronger

  • Newo serves many industries beyond hospitality with ready made setups.
  • Web chat and social messaging come with every plan, including pay as you go.
  • Its unit pricing makes very low call volumes cheap to try.
Sources and how we checked

From each vendor's own pricing, product and help pages, and buyer reviews where a vendor publishes little, checked in November 2026. Prices are typical per venue per month in US dollars before tax; vendors quote per deal. Product names are trademarks of their owners, and Benvo is not affiliated with any of them. Spotted something out of date? Tell us and we will correct it.

Switching from Newo

Live in 14 days, with your data moved for you.

Benvo sets up a phone number inside the product or forwards your line and loads your hours, menus and policies into the house guide during onboarding, at no charge. Most venues go live in 14 days.

  • No setup fee and no migration charge
  • Up to 3 months of your remaining contract credited
  • Staff trained on site or online
Book a demo todayFree, no commitment. Thirty minutes with someone who has run a venue.
Questions

Still curious? Talk to someone who has run a venue.

As of November 2026 Newo bills in units. A voice session of 30 seconds to 3 minutes is one unit and a short call or voicemail is 0.2 units. Pay As You Go has no monthly fee, 50 free units once and $1.75 per unit; AI Receptionist is $299 a month with 200 units, then $1.50.

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