Which agents come with a bundle?

Zack, the AI manager, comes with every bundle, together with 100 agent minutes. Chloe for members, Chloe on the phone and Emma for sales are added on their own. Elia works with Email campaigns, Automations and Google Business.

What uses agent minutes?

Phone calls, and calls and WhatsApp messages from an agent to your staff. Minutes are prepaid, billed per second, never expire, and unanswered calls are free.

Can we rename the agents?

Yes. Rename any agent and tune tone, length and initiative. Members, guests and your team see the name you choose.

Can an agent give a refund or a discount?

Refunds, waived fees, large requests and proposals always wait for a person. Your standing instructions set any other limits, such as the largest discount an agent may offer.

Is our data used to train anything?

No. Your data answers your questions inside your account and is never used to train models for anyone else.

Your AI team

Four colleagues who never clock off.

Zack runs the house with your team. Chloe looks after members and guests. Emma answers every enquiry. Elia keeps your marketing moving. They do the work, not just the talking.

Book a demo Meet the team

No contract on the call. No setup fee. Live in 14 days.

Zack, your AI manager

The manager who never misses a shift. Briefs, approvals and follow ups.

Zack watches the numbers, briefs every shift, chases what is overdue and handles the routine within the limits you set. Your team asks him anything, on any screen, and gets the answer with the page to act on.

A day with Zack

08:00Compares tonight's covers with the rota and offers open shifts to fill the gaps.
10:00Chases overdue tasks and turns new issues into tasks with an owner.
15:00Sends confirmations for bookings that are still unconfirmed.
17:00Briefs front of house and the kitchen: covers, VIPs, allergies, occasions and what is sold out.
All dayApproves supply orders within your limits, chases credit claims and drafts replies to Google reviews.
23:00Writes the end of day note for the owner.

Briefs every shift
Approves the routine within your limits
Replies to Google reviews

Chloe, your AI concierge

A concierge who answers at 23:42. And picks up the phone.

Chloe answers members and guests on WhatsApp, SMS, email and in your app, and can take phone calls day and night. She books tables, treatments, courts and events, remembers preferences and hands anything unusual to the right person with a summary.

A day with Chloe

07:10Books a court for Saturday and adds the member's usual partner.
12:30Answers a call about opening hours and takes a table for four.
16:45Tells a member their bottle is ready in the cellar.
19:20Moves a spa treatment and confirms the new time on WhatsApp.
23:42Holds the private room for next Friday and passes the request to the events team.
AlwaysNever takes payments, refunds or waives a fee. Those go to your team.

Answers members and guests on every channel
Takes bookings and requests
Picks up the phone

Emma, your AI sales lead

Every enquiry answered in minutes. Even on a Sunday.

Emma replies to every enquiry from your website, forms, WhatsApp and ads within minutes. She asks the two questions that matter, books the tour, suggests a private room or an event date and follows up, then hands warm leads to your team with a briefing.

A day with Emma

09:14Answers a membership enquiry from the website and books a Thursday tour.
11:00Suggests the Garden Room for a birthday dinner for 24.
14:30Drafts a proposal for a corporate event and waits for your approval.
16:00Assigns a hot lead to the right person, with a briefing.
DailyFollows up at most twice, only when you switch it on, with consent checked.

Replies to every enquiry
Qualifies each lead
Books the tour

Elia, your AI marketer

Marketing that never goes quiet. In your house voice.

Elia works alongside your campaigns, automations, Google profile and app. She drafts Google posts for new events, keeps journeys running and pauses or resumes automations by your rules, so your house keeps talking to guests between busy weeks.

A day with Elia

09:00Drafts a Google post for Thursday's tasting.
11:30Pauses a win-back journey during the private hire week.
15:00Reports campaigns sent and posts published.
WeeklyResumes journeys when the house is open again.

Runs campaigns and automations
Posts on Google
Reports what worked

You stay in charge

Personality you can tuneSliders for tone, from polished to warm, length, from brief to detailed, and initiative, from asks first to just does it. A sample message changes as you drag.

Priorities and routinesDrag priorities into order, switch routines on and off and set working hours for each agent.

Standing instructionsRules in plain words, such as never offer a discount above 10%. Refunds, large requests and proposals always wait for a person.

Their name, your choiceRename any agent. Members, guests and your team see the name you choose.

Needs you, done todayOne queue for anything waiting on approval, and a list of what each agent finished today.

English, Mandarin and MalayAgents reply in the guest's language and keep your house style.

They call your team to get it done.

When a task needs a person, an agent phones the right staff member, then sends a WhatsApp and an in-app message if there is no answer, and moves to the next contact. Staff can approve on the call, within their own permissions. Every call keeps a transcript for 30 days, and audio is never stored.

Quiet hours and topics per contact
Transcripts on the task
Approve on the call
Unanswered calls are free

Agent minutes, prepaid.

Calls by Chloe and calls and WhatsApp messages from agents to staff use prepaid agent minutes. One balance per account, billed per second, with no monthly fee and no expiry. Every bundle comes with 100 minutes.

Packs of 50 or 250, the larger at 10% off
Automatic top up with a monthly cap
Low balance alerts
Unanswered calls cost nothing

See pricing

Questions

Still curious? Talk to someone who has run a club.

No. Each agent does work inside Benvo: bookings, briefs, follow ups, approvals and posts, within the rules and limits you set. What needs a person waits in one queue for approval.

Book a demo

Thirty minutes with someone who has run a venue. No pressure.

Book a demo See pricing

Four colleagues who never clock off.Four colleagues who never clock off.