Until now, Chloe lived inside your members app. Members who preferred to message the club on WhatsApp still waited for a person to reply, often until the next morning. From this week, Chloe answers on WhatsApp too.
What members can ask
Members write as they always have. Chloe checks live availability, explains a room's minimum spend, holds a table within your rules and confirms the booking on the same thread. Anything unusual goes to the right person on your team, with the whole conversation attached.
- Tables and private rooms, with your minimum spends
- Event places and the waitlist
- Opening hours, dress code and house rules from your guide
- Handing over to a curator or the reservations team
The member writes to the number they know. The answer arrives in the same thread, at any hour.
What your team sees
Every concierge conversation appears in the shared inbox, linked to the member. Your team can step in at any moment, and Chloe steps back. Nothing is booked outside the rules you set in your account.
Chloe on WhatsApp comes with the Mobile app module. Add it from the Store in your account and switch Chloe on in Settings.
