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HiJiffy vs Velma

HiJiffy vs Velma for hotel guest messaging

Both are established hotel chatbots that answer guests on the web and messaging apps and connect to booking engines and PMS. HiJiffy adds a shared inbox, campaigns across the stay and phone calls through a partner; Velma leads on languages, with 38, and covers WeChat and LINE. Choose HiJiffy for a broader guest journey, Velma for multilingual chat in markets where WeChat and LINE matter.

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Free, no commitment. Thirty minutes with someone who has run a venue. Updated November 2026.
Choose HiJiffy if

Hotels that want chat, a shared inbox and campaigns across the guest journey, with phone through a partner.

Choose Velma if

Hotels that want a multilingual chatbot in 38 languages, including WeChat and LINE.

Consider Benvo if

Hotels that want the phone answered by the same agent as chat can look at Benvo: Chloe takes calls, WhatsApp, email and app messages, and books rooms, tables and treatments on one guest record. There is no monthly agent fee, with Agent time prepaid.

Price

Per venue per month in US dollars, before tax.

$0 a month
  • $0 setup, data moved for you
  • $0 in the first year
  • AI team included, no cover fees
HiJiffy$180 a monthTypical mid tier
  • Setup not published
  • $2,160 in the first year
Velma$255 a monthTypical mid tier
  • Setup not published
  • $3,060 in the first year
Differences

Channels

HiJiffy covers web, WhatsApp, social and booking site messaging. Velma covers web chat, WhatsApp, Messenger, Instagram, WeChat and LINE.

Languages

Velma lists 38 languages. HiJiffy supports several languages without a published count on its home page.

Phone calls

HiJiffy handles calls through a partner. Velma does not answer phone calls.

Scale and integrations

HiJiffy says more than 2,600 hotels use it, with 100+ integrations. Velma lists 100+ booking engines and 50+ PMS.

Features

AI phone and chat

16 featuresHiJiffyVelma
Answers calls day and nightIncludedPartlyPhone calls through a partnerNot includedChat channels only
Books tables during the callIncludedWith the Reservations modulePartlyThrough a partnerNot included
Books rooms in the conversationPaid extraNeeds the Rooms and reservations moduleIncludedIncluded
Takes food orders by phoneNot includedNot includedNot included
Hands over to staffIncludedIncludedIncluded
Speaks several languagesIncludedIncludedIncluded38 languages
Knows returning guests by numberIncludedPartlyNot confirmedNot included
Confirms by text after callsIncludedConfirmation by WhatsApp or textNot includedNot included
WhatsApp and chat repliesPaid extraChloe is free; WhatsApp runs through the Inbox moduleIncludedIncluded
Email replies to guestsIncludedIncludedPartlyNot confirmed
Outbound callsIncludedOff by default, owner turns it onNot includedNot included
Captures private event enquiriesIncludedEmma follows up enquiriesPartlyNot confirmedPartlyNot confirmed
Call summaries and transcriptsIncludedNot includedNot included
Same guest record as bookingsIncludedPartlyThrough PMS integrationPartlyThrough PMS integration
Separate sales and marketing agentsIncludedNot includedNot included
No monthly fee, pay for useIncludedPrepaid Agent time, one free hour per agentNot includedMonthly subscription, by quoteNot includedMonthly subscription, by quote
Included IncludedPaid extraPartly Limited, on a higher plan or not confirmedNot included Not included
Sources and how we checked

From each vendor's own pricing, product and help pages, and buyer reviews where a vendor publishes little, checked in November 2026. Prices are typical per venue per month in US dollars before tax; vendors quote per deal. Product names are trademarks of their owners, and Benvo is not affiliated with any of them. Spotted something out of date? Tell us and we will correct it.

Benvo vs HiJiffyBenvo vs Velma
Questions

Still curious? Talk to someone who has run a venue.

HiJiffy suits hotels that want chat plus a shared inbox and automated campaigns from booking to after the stay. Velma suits hotels that need many languages, with 38, and channels such as WeChat and LINE. Both connect to booking engines and PMS, and both are priced by quote.

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