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Trengo vs respond.io

Trengo vs respond.io: which shared inbox to choose

Trengo is the more helpdesk shaped tool, polished for service teams and with hotel and travel pages. respond.io is the more conversation led platform, with LINE support, mature workflows and bulk WhatsApp on Growth, at a lower typical price.

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Free, no commitment. Thirty minutes with someone who has run a venue. Updated November 2026.
Choose Trengo if

Customer service teams that want a polished helpdesk across email, chat and WhatsApp.

Choose respond.io if

Sales and support teams with high chat volumes across many messaging apps.

Consider Benvo if

Hotels, clubs and restaurants can also consider Benvo's Inbox at $149 a month per venue. It covers the same channels, includes bulk WhatsApp, links each thread to stays, bookings and spend, and has Chloe and Emma reply from prepaid Agent time rather than a per conversation fee.

Price

Per venue per month in US dollars, before tax.

$149 a monthInbox
  • $0 setup, data moved for you
  • $1,788 in the first year
  • AI team included, no cover fees
Trengo$365 a monthTypical mid tier
  • Setup not published
  • $4,380 in the first year
respond.io$135 a monthTypical mid tier
  • Setup not published
  • $1,620 in the first year
Differences

LINE

respond.io supports LINE, WeChat and Telegram. Trengo supports Telegram and WeChat but not LINE.

Bulk WhatsApp

respond.io includes bulk sends on Growth and above. On Trengo they are an add-on.

AI cost

Trengo charges an AI surcharge per conversation. respond.io includes AI agents on Growth and above.

Typical cost

As of November 2026 a typical Trengo setup runs around $365 a month and a typical respond.io setup around $135.

Features

Messaging and email

16 featuresTrengorespond.io
Shared WhatsApp inboxIncludedIncludedIncluded
Instagram and Facebook messagesIncludedIncludedIncluded
LINE, WeChat and TelegramIncludedPartlyTelegram and WeChat, no LINEIncluded
Email in the same inboxIncludedIncludedIncluded
Reply time reportingIncludedIncludedIncluded
WhatsApp bulk sendsIncludedPaid extraIncludedGrowth plan and up
Email designerIncludedNot includedNot included
A/B testingIncludedNot includedNot included
Audiences from bookings and spendIncludedNot includedPartlyContact tags and fields only
Automated follow upsIncludedPartlyJourneys still in betaIncludedGrowth plan and up
Abandoned cart and shop flowsNot includedPartlyThrough integrationsPartlyThrough integrations
SMS marketing at scalePartlyTwo way SMS, no SMS campaignsPartlySMS channel, campaigns paid extraPartlyThrough a connected SMS provider
Google and Meta adsPartlyTest mode until Google and Meta approvalsNot includedPartlyMeta ad integration, no ad building
AI replies to guest messagesIncludedChloe and Emma, paid from prepaid Agent timePaid extraAI surcharge per conversationIncludedAI agents on Growth and up
Large integration marketplaceNot includedPartlyDozens of integrations, not hundredsPartlyMain CRMs plus Zapier and Make
Built for hospitalityIncludedPartlyHotel and travel pages, general toolNot included
Included IncludedPaid extraPartly Limited, on a higher plan or not confirmedNot included Not included
Sources and how we checked

From each vendor's own pricing, product and help pages, and buyer reviews where a vendor publishes little, checked in November 2026. Prices are typical per venue per month in US dollars before tax; vendors quote per deal. Product names are trademarks of their owners, and Benvo is not affiliated with any of them. Spotted something out of date? Tell us and we will correct it.

  • Trengo12
  • respond.io12
Benvo vs TrengoBenvo vs respond.io
Questions

Still curious? Talk to someone who has run a venue.

Trengo has hotel and travel pages and a helpdesk style many service teams like. respond.io offers LINE and lower typical pricing, which helps hotels with guests from Asia. Neither links messages to stays and bookings; Benvo's Inbox does. It also includes LINE.

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