# Velma Alternative for Hotels in 2026 > Velma covers hotel chat in 38 languages but not the phone. Compare Benvo in 2026: one AI concierge for calls, WhatsApp and email across rooms and dining. Source: https://benvo.io/compare/velma Benvo vs Velma # A Velma alternative for hotels that want the phone answered too Velma is a mature hotel chatbot with a deep base of hotel answers, 38 languages and connections to many booking engines and PMS. It works on chat channels and does not answer phone calls. Benvo's Chloe covers the phone as well as WhatsApp, chat and email, on one guest record shared with dining and the spa; hotels that only need chat on top of their booking engine may still prefer Velma. [Book a demo today](https://benvo.io/book-a-demo) Free, no commitment. Thirty minutes with someone who has run a venue. Updated November 2026. Price Per venue per month in US dollars, before tax. $0 a month - $0 setup, data moved for you - $0 in the first year - AI team included, no cover fees Velma$255 a monthTypical mid tier - Setup not published - $3,060 in the first year Velma is sold by monthly subscription on a quote; a typical figure is around $255 a month as of November 2026. Benvo's AI team has no monthly fee: you prepay Agent time in work hours and call minutes, and room booking in the conversation uses the Rooms and reservations module at $239 a month. About Velma ## What Velma is. Velma is the AI hotel chatbot from Quinta, previously sold under the Quicktext name. It answers guests on website chat, WhatsApp, Messenger, Instagram, WeChat and LINE in 38 languages and connects to more than 100 booking engines and 50 PMS. Choose Velma if Hotels that want a multilingual chatbot on web and messaging channels, tied to their booking engine. Choose Benvo if Hotels that want calls, messages and bookings across rooms, restaurants and spa handled on one record. Why venues move from Velma ### Calls answered day and night Chloe answers the hotel phone, books during the call and confirms by WhatsApp or text. Velma covers chat channels only. ### Returning guests recognised Chloe knows callers and writers by number and sees past stays, dinners and treatments on one record. ### Tables and treatments too The same agent books the restaurant and the spa, so the stay, dinner and massage sit on one guest. ### No monthly agent fee Benvo's AI team is free to hire and works from prepaid Agent time, with one free work hour per agent to start. Features ### AI phone and chat 16 featuresVelma Answers calls day and nightIncludedNot includedChat channels only Books tables during the callIncludedWith the Reservations moduleNot included Books rooms in the conversationPaid extraNeeds the Rooms and reservations moduleIncluded Takes food orders by phoneNot includedNot included Hands over to staffIncludedIncluded Speaks several languagesIncludedIncluded38 languages Knows returning guests by numberIncludedNot included Confirms by text after callsIncludedConfirmation by WhatsApp or textNot included WhatsApp and chat repliesPaid extraChloe is free; WhatsApp runs through the Inbox moduleIncluded Email replies to guestsIncludedPartlyNot confirmed Outbound callsIncludedOff by default, owner turns it onNot included Captures private event enquiriesIncludedEmma follows up enquiriesPartlyNot confirmed Call summaries and transcriptsIncludedNot included Same guest record as bookingsIncludedPartlyThrough PMS integration Separate sales and marketing agentsIncludedNot included No monthly fee, pay for useIncludedPrepaid Agent time, one free hour per agentNot includedMonthly subscription, by quote Included IncludedPaid extraPartly Limited, on a higher plan or not confirmedNot included Not included ### Where Velma is stronger - Velma lists 38 languages and a large base of ready made hotel answers. - It connects to more than 100 booking engines and 50 PMS by its own count. - It covers WeChat and LINE alongside WhatsApp and web chat. Sources and how we checked From each vendor's own pricing, product and help pages, and buyer reviews where a vendor publishes little, checked in November 2026. Prices are typical per venue per month in US dollars before tax; vendors quote per deal. Product names are trademarks of their owners, and Benvo is not affiliated with any of them. Spotted something out of date? Tell us and we will correct it. - Velma[1](https://www.quinta.im/hotel-chatbot)[2](https://www.capterra.com/p/202654/Quicktext/) Switching from Velma ## Live in 14 days, with your data moved for you. Benvo loads your rooms, rates, policies and house guide during onboarding and moves guest and stay history at no charge. Most hotels go live in 14 days. - No setup fee and no migration charge - Up to 3 months of your remaining contract credited - Staff trained on site or online [Book a demo today](https://benvo.io/book-a-demo)Free, no commitment. Thirty minutes with someone who has run a venue. Questions Still curious? [Talk to someone who has run a venue.](https://benvo.io/book-a-demo) Velma is made by Quinta, the hotel software company whose products were previously sold under the Quicktext name. It answers guests on website chat and messaging apps in 38 languages, connects to booking engines and PMS, and passes questions it cannot handle to hotel staff by email, app or task. [HiJiffy vs Velma](https://benvo.io/compare/hijiffy-vs-velma) Keep comparing [Benvo vs Slang.ai](https://benvo.io/compare/slang-ai)[Benvo vs Loman](https://benvo.io/compare/loman)[Benvo vs Newo](https://benvo.io/compare/newo)[Benvo vs HiJiffy](https://benvo.io/compare/hijiffy)[Slang.ai vs Loman](https://benvo.io/compare/slang-ai-vs-loman)[HiJiffy vs Velma](https://benvo.io/compare/hijiffy-vs-velma)[Compare every tool you pay for](https://benvo.io/compare) Book a demo Bring what you use today. We show the same work on Benvo and price it line by line. Free, no commitment. [Book a demo](https://benvo.io/book-a-demo)[Compare Benvo](https://benvo.io/compare)