# HiJiffy vs Velma: Which to Choose in 2026 > HiJiffy vs Velma in 2026: two hotel AI chatbots compared on channels, languages, integrations and phone calls, plus an option that answers the phone. Source: https://benvo.io/compare/hijiffy-vs-velma HiJiffy vs Velma # HiJiffy vs Velma for hotel guest messaging Both are established hotel chatbots that answer guests on the web and messaging apps and connect to booking engines and PMS. HiJiffy adds a shared inbox, campaigns across the stay and phone calls through a partner; Velma leads on languages, with 38, and covers WeChat and LINE. Choose HiJiffy for a broader guest journey, Velma for multilingual chat in markets where WeChat and LINE matter. [Book a demo today](https://benvo.io/book-a-demo) Free, no commitment. Thirty minutes with someone who has run a venue. Updated November 2026. Choose HiJiffy if Hotels that want chat, a shared inbox and campaigns across the guest journey, with phone through a partner. Choose Velma if Hotels that want a multilingual chatbot in 38 languages, including WeChat and LINE. Consider Benvo if Hotels that want the phone answered by the same agent as chat can look at Benvo: Chloe takes calls, WhatsApp, email and app messages, and books rooms, tables and treatments on one guest record. There is no monthly agent fee, with Agent time prepaid. Price Per venue per month in US dollars, before tax. $0 a month - $0 setup, data moved for you - $0 in the first year - AI team included, no cover fees HiJiffy$180 a monthTypical mid tier - Setup not published - $2,160 in the first year Velma$255 a monthTypical mid tier - Setup not published - $3,060 in the first year Differences ### Channels HiJiffy covers web, WhatsApp, social and booking site messaging. Velma covers web chat, WhatsApp, Messenger, Instagram, WeChat and LINE. ### Languages Velma lists 38 languages. HiJiffy supports several languages without a published count on its home page. ### Phone calls HiJiffy handles calls through a partner. Velma does not answer phone calls. ### Scale and integrations HiJiffy says more than 2,600 hotels use it, with 100+ integrations. Velma lists 100+ booking engines and 50+ PMS. Features ### AI phone and chat 16 featuresHiJiffyVelma Answers calls day and nightIncludedPartlyPhone calls through a partnerNot includedChat channels only Books tables during the callIncludedWith the Reservations modulePartlyThrough a partnerNot included Books rooms in the conversationPaid extraNeeds the Rooms and reservations moduleIncludedIncluded Takes food orders by phoneNot includedNot includedNot included Hands over to staffIncludedIncludedIncluded Speaks several languagesIncludedIncludedIncluded38 languages Knows returning guests by numberIncludedPartlyNot confirmedNot included Confirms by text after callsIncludedConfirmation by WhatsApp or textNot includedNot included WhatsApp and chat repliesPaid extraChloe is free; WhatsApp runs through the Inbox moduleIncludedIncluded Email replies to guestsIncludedIncludedPartlyNot confirmed Outbound callsIncludedOff by default, owner turns it onNot includedNot included Captures private event enquiriesIncludedEmma follows up enquiriesPartlyNot confirmedPartlyNot confirmed Call summaries and transcriptsIncludedNot includedNot included Same guest record as bookingsIncludedPartlyThrough PMS integrationPartlyThrough PMS integration Separate sales and marketing agentsIncludedNot includedNot included No monthly fee, pay for useIncludedPrepaid Agent time, one free hour per agentNot includedMonthly subscription, by quoteNot includedMonthly subscription, by quote Included IncludedPaid extraPartly Limited, on a higher plan or not confirmedNot included Not included Sources and how we checked From each vendor's own pricing, product and help pages, and buyer reviews where a vendor publishes little, checked in November 2026. Prices are typical per venue per month in US dollars before tax; vendors quote per deal. Product names are trademarks of their owners, and Benvo is not affiliated with any of them. Spotted something out of date? Tell us and we will correct it. - HiJiffy[1](https://www.hijiffy.com/)[2](https://hotelguestexperience.co.uk/news/hijiffy-and-bookline-ai-unite-for-seamless-guest-experiences) - Velma[1](https://www.quinta.im/hotel-chatbot)[2](https://www.capterra.com/p/202654/Quicktext/) [Benvo vs HiJiffy](https://benvo.io/compare/hijiffy)[Benvo vs Velma](https://benvo.io/compare/velma) Questions Still curious? [Talk to someone who has run a venue.](https://benvo.io/book-a-demo) HiJiffy suits hotels that want chat plus a shared inbox and automated campaigns from booking to after the stay. Velma suits hotels that need many languages, with 38, and channels such as WeChat and LINE. Both connect to booking engines and PMS, and both are priced by quote. Keep comparing [Benvo vs Slang.ai](https://benvo.io/compare/slang-ai)[Benvo vs Loman](https://benvo.io/compare/loman)[Benvo vs Newo](https://benvo.io/compare/newo)[Benvo vs HiJiffy](https://benvo.io/compare/hijiffy)[Benvo vs Velma](https://benvo.io/compare/velma)[Slang.ai vs Loman](https://benvo.io/compare/slang-ai-vs-loman)[Compare every tool you pay for](https://benvo.io/compare) Book a demo Show us how you run today. We compare HiJiffy, Velma and Benvo for your venue, line by line. Free, no commitment. [Book a demo](https://benvo.io/book-a-demo)[Compare Benvo](https://benvo.io/compare)